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Frequently asked questions

1. What countries does Cheerble Ship to?

North America: United States (Mainland), Canada
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Ukraine
Asia Pacific: Australia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand
West Asia: Israel

Note: Currently, we do not ship to countries in South America and Africa. We are unable to ship to PO Boxes or APO/FPO military addresses.

2. How much does shipping cost to my country/region?

For now, orders over $35 enjoy FREE standard shipping worldwide. Shipping rates may apply at checkout for orders below US$35, depending on your location.

3. Is there a set shipment time for all products?

United States (Mainland): Orders will be fulfilled within 2 business days and may take 3-7 business days in shipping.
Canada: Orders will be fulfilled within 2 business days and may take 6-8 business days in shipping.
Europe: Orders will be fulfilled within 2 business days and may take 6-12 business days in shipping.
Asia: Orders will be fulfilled within 2 business days and may take 8-15 business days in shipping.
Notice: We cannot 100% guarantee the delivery time during the COVID-19 Pandemic. Please be more patient to wait for your order.

4. I have some problems playing with a Cheerble Toy.

For any questions about Cheerble products, please click here for the User Manual. If you would like a more specific answer, just talk to us in the live chat below. We will respond immediately when we are online.


Helpful Info

Tel

+86 (0)755 86969094

HQ Address

111 Dashi 2nd Road Suite 1001, Block A, Cloud City Vankely, 518054, Shenzhen, China

US Address

108 W 13th Street, Wilmington, DE 19801