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Frequently asked questions

1. What countries does Cheerble Ship to?

North America: United States (mainland), Canada
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Ukraine
Asia Pacific: Australia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand
West Asia: Israel

Note: Currently, we do not ship to countries in South America and Africa. We are unable to ship to PO Boxes or APO/FPO military addresses.

2. How much does shipping cost to my country/region?

For now, orders over $35 enjoy FREE standard shipping worldwide. Shipping rates may apply at checkout for orders below US$35, depending on your location.

3. Is there a set shipment time for all products?

United States (mainland): Orders will be fulfilled within 2 business days and may take 3-7 business days in shipping.
Canada: Orders will be fulfilled within 2 business days and may take 6-8 business days in shipping.
Europe: Orders will be fulfilled within 2 business days and may take 6-12 business days in shipping.
Asia: Orders will be fulfilled within 2 business days and may take 8-15 business days in shipping.
Notice: We cannot 100% guarantee the delivery time during the COVID-19 Pandemic. Please be more patient to wait for your order.

4. I have some problems playing with a Cheerble Toy.

For any questions about Cheerble products, please click here for the User Manual. If you would like a more specific answer, just talk to us in the live chat below. We will respond immediately when we are online.

5. What payment method can be used here?

For now, we accept PayPal, Visa, Master card, American Express, Google Pay, Shop Pay, and Apple Pay. All are safe, easy, and trust-worthy global payment methods. Besides, we also support Sezzle - 4 interest-free installments so pet parents can choose to Buy Now, Pay Later.


Helpful Info

Tel

+86 (0)755 86969094

Address

No.12 19th Floor, Ho King Commercial Center
No.2-16 Fa Yuen Street, Mongkok, Kowloon, Hong Kong