1. What countries does Cheerble ship to?
North America: Contiguous United States, Canada
Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (VAT taxes of orders under 150€ are pre-collected at checkout, and no duties or taxes will be charged when the package reaches EU customs.)
Asia Pacific: Australia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
West Asia: Israel
Note: Currently, we do not ship to countries in South America and Africa. We are unable to ship to PO Boxes or APO/FPO military addresses.
2. How much does shipping cost to my country/region?
For now, orders over US$35 enjoy FREE standard shipping worldwide, excluding international fulfillment to certain countries (Israel, Switzerland, etc.). Shipping rates may apply at checkout for orders below US$35, depending on your location.
3. Is there a set shipment time for all products?
Contiguous United States: Orders will be fulfilled within 2 business days and may take 3-7 business days in shipping.
Canada: Orders will be fulfilled within 2 business days and may take 6-8 business days in shipping.
Europe: Orders will be fulfilled within 2 business days and may take 6-12 business days in shipping.
Asia: Orders will be fulfilled within 2 business days and may take 8-15 business days in shipping.
Notice: We cannot 100% guarantee the delivery time during the COVID-19 Pandemic. Please be more patient to wait for your order.
4. How can I track my order?
You'll receive a confirmation email from our warehouse once your order is on its way. Please click on the tracking link provided in the email to view the up-to-date tracking status of your parcel.
5. Can I have my order delivered to an address other than my home address?
Yes, you can. Customers who are paying with a credit card should contact our dedicated customer care team at email@example.com or message us via Facebook Messenger, with details of the address to which they want to have the order delivered. Please make sure you send this email before the order is shipped.
Please check your order status after logging into your account and check your most recent order.
Customers who are paying by PayPal are not able to change the address on their order for security reasons. You can refer to your PayPal account for more information.
6. What happens if my package is rejected or returned?
If an order is returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Cheerble reserves the right to retain the original shipping/handling fee and to deduct a certain amount in the refund for costs incurred related to the return of the undeliverable packages or merchandise.
7. Is it necessary to inspect the received package and included products upon delivery?
Upon delivery, please inspect the item to be sure it’s the correct model, in operable condition, and not damaged. Do not sign the delivery manifest until you have inspected the item. Once you sign for the item, you are accepting the product as is.
Please note that claims for missing items or items damaged in transit must be received within five business days of receipt.
8. What do I do if items were damaged or missing upon delivery?
Damaged in delivery:
If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier.
Please do not return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
All missing item claims must be reported within five business days of delivery. We highly recommend you view unboxing videos for each product. Contact us to report a missing or damaged item from a shipment.
9. What happens if my item is on backorder?
In the event that an item is out of stock or for any other reason is unable to be shipped, we will notify you in time. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out immediately.
Due to high international shipping costs, taxes, and duty fees, we cannot ship any international order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.
10. Handling order problems after delivery?
If you sign for an order yourself and notice the package is damaged, take photos of the package and reject the package. After you reject the package, contact us via firstname.lastname@example.org.
Whether you sign for the order yourself or not, inspect the package and product after you receive it.
If you encounter any of the following problems with your order, please contact us via email@example.com within three business days with any relevant proof of the issue you have available. Timely notification and valid proof can help us resolve your issue as soon as possible.
1) Damaged delivery package or product package – Attach the photos of the delivery package and product package to your email.
2) Items in the package are not the products you ordered (missing or incorrect items) – Attach photos of your received items and packing list in the email.
3) The package is marked as having been signed for on the courier’s website, but you did not receive the package.